At checkout, customers will be required to confirm acceptance of the current version. Invoice Engine may retain evidence of acceptance, including the terms version, date and time, account, order or subscription reference, IP address and user-agent information.
1. Provider and scope
Invoice Engine is operated and invoiced by AAF Multistore Ltd, a company registered in Cyprus under number HE383962, VAT number 10383962W, with business address at Troodous 2, Pyla, Larnaca 7080, Cyprus (“AAF”, “we”, “us” or “our”).
These Terms and Conditions (“Terms”) apply to the Invoice Engine website, control panel, customer portal, invoice-processing service, subscriptions, support and related services (together, the “Service”).
2. Acceptance of these Terms
By creating an account, accepting an invitation, purchasing a subscription, ticking the acceptance box at checkout, or using the Service, you agree to these Terms and any policies expressly incorporated into them.
If you use the Service on behalf of a company or other organisation, you confirm that you have authority to bind that organisation. In that case, “you” and “Customer” refer to that organisation.
3. Eligibility, accounts and security
The Service is primarily designed for professional and business use. You must provide accurate registration and billing information and keep it up to date.
You are responsible for activity performed through your account and for protecting passwords, recovery codes and authentication devices. You must notify us promptly at support@invoicecy.com if you suspect unauthorised access.
We may require multi-factor authentication, password resets, re-authentication or session revocation where reasonably necessary to protect accounts or the Service.
4. Packages, subscriptions and usage limits
Each package may include limits or entitlements such as invoice-processing volume, number of users, handwritten-invoice support, storage or support level. Current package details shown before checkout form part of your order.
You must not deliberately avoid, share or bypass package limits. If usage exceeds an allowance, we may ask you to upgrade, pause additional processing, apply an agreed overage charge, or take another action clearly communicated to you.
Subscriptions may renew automatically where this is stated at checkout. You may cancel future renewal through the available account or support process. Cancellation normally takes effect at the end of the paid billing period unless mandatory law requires otherwise.
5. Charges, VAT, payment and invoices
Prices, billing frequency, currency and applicable taxes are displayed before purchase. Unless stated otherwise, prices are exclusive of VAT where VAT is chargeable.
Payments may be processed by an authorised third-party payment provider. We do not require customers to provide full payment-card details directly to Invoice Engine when hosted checkout is used.
After a verified successful payment, AAF Multistore Ltd may issue an electronic tax invoice and send it to the billing email address. Customer invoices will use the Invoice Engine sequential numbering format, beginning with IE1001.
You must provide correct legal name, address, VAT number and other invoicing information. We are not responsible for delays or inaccuracies caused by incorrect information supplied by you.
6. Consumer and withdrawal rights
If you are acting as a consumer rather than for business or professional purposes, mandatory consumer-protection rights that apply to you are not excluded by these Terms.
Where applicable, you may have a statutory period in which to withdraw from an online service contract. If you request the Service to begin during such a period, checkout may ask for your express request and acknowledgement. The exact effect on any withdrawal right will be explained before you complete the purchase.
Nothing in these Terms limits rights that cannot lawfully be limited or waived.
7. Customer data, confidentiality and privacy
You retain ownership of invoice files, extracted information and other data you submit to the Service (“Customer Data”). You grant us the limited rights necessary to host, transmit, process, secure, back up where applicable, and return or delete Customer Data for the purpose of providing and protecting the Service.
We do not use Customer invoice contents to train general-purpose AI models. Where we process personal data on your behalf, the applicable privacy notice and, where required, a data-processing agreement will apply.
You are responsible for having a lawful basis to upload and process Customer Data and for giving any notices required to your customers, suppliers, employees or other individuals.
8. Temporary processing and retention
The Service is designed to avoid retaining invoice data in persistent browser storage. Uploads, temporary page files, generated exports and similar working data are intended to be removed when the user selects Clear or automatically within the stated retention period, currently up to 24 hours unless a different period is clearly shown.
Account, subscription, usage, billing, security and audit records may be retained for longer where necessary to operate the Service, meet legal or accounting duties, prevent abuse, resolve disputes or establish legal claims.
You should download required exports promptly and maintain your own legally required accounting records and backups.
9. Acceptable use
You must not use the Service to:
- upload unlawful, malicious or unauthorised material;
- infringe intellectual-property, confidentiality, privacy or data-protection rights;
- probe, bypass or interfere with security, authentication, usage limits or service availability;
- introduce malware or attempt unauthorised access to accounts, systems or data;
- resell, sublicense, copy or reverse engineer the Service except where mandatory law permits it; or
- use the Service for fraudulent invoicing, tax evasion or other unlawful activity.
10. AI extraction, validation and customer review
Invoice Engine assists with extracting and organising invoice information. AI, OCR and validation systems can make mistakes, particularly with poor-quality, handwritten, unusual or incomplete documents.
You remain responsible for reviewing results before relying on, accepting, exporting, filing, paying or reporting them. The Service is not accounting, tax or legal advice and does not replace professional judgement or statutory record-keeping obligations.
11. Availability, maintenance and support
We aim to provide a reliable Service but do not promise uninterrupted or error-free availability. Maintenance, security incidents, internet or infrastructure failures, third-party services and events beyond reasonable control may affect access.
Support channels, hours and response targets may depend on the selected package. We may make changes needed for security, compliance, performance or service improvement.
12. Intellectual property
AAF Multistore Ltd and its licensors retain all rights in Invoice Engine, including software, interfaces, designs, branding, documentation and underlying technology. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during an active subscription and in accordance with these Terms.
Feedback may be used to improve the Service without identifying you or disclosing your confidential information.
13. Suspension and termination
We may suspend or restrict access where payment is overdue, a subscription has ended, usage creates a material security or operational risk, these Terms are seriously breached, or suspension is required by law.
Where reasonable, we will provide notice and an opportunity to correct the issue. We may act immediately where necessary to prevent harm, fraud, unauthorised access or legal exposure.
On termination, your right to use the Service ends. Provisions that by their nature should continue—including payment obligations, confidentiality, intellectual property, liability and dispute provisions—remain effective.
14. Warranties and liability
The Service is provided with reasonable care and skill. Except for rights and warranties that cannot lawfully be excluded, the Service is provided on an “as available” basis.
To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, or loss caused by the other party’s failure to follow reasonable security, review or backup obligations.
Any contractual limitation of liability will not apply to fraud, wilful misconduct, death or personal injury caused by negligence, breach of confidentiality or data-protection duties where liability cannot be limited, or any other liability that cannot lawfully be excluded.
15. Changes to the Service or these Terms
We may update the Service and these Terms for legal, security, operational or commercial reasons. The page will show the current version and effective date.
Where a change materially affects an active paid subscription, we will provide reasonable advance notice where practicable. Continued use after the effective date constitutes acceptance, unless mandatory law requires a different process.
16. Governing law and disputes
These Terms are governed by the laws of the Republic of Cyprus, without prejudice to mandatory consumer protections that may apply in your country of residence.
The courts of Cyprus will have jurisdiction over disputes, except where applicable mandatory law gives a consumer the right to bring proceedings elsewhere.
Before commencing formal proceedings, the parties should attempt in good faith to resolve the issue through written notice and reasonable discussion.
17. Contact and legal notices
